CUSTOMER SERVICE MANAGER, DEPUTY PRINCIPAL BROKER - Darryl May joined KTX Insurance Brokers in 2006 as a Sales Broker and has been leading the Customer Service Team since 2010. He also added Deputy Principal Broker responsibilities in 2011. Leveraging technology to improve the customer experience is Darryl’s passion and has been the focal point in his efforts to increase customer loyalty and satisfaction. While client expectations continue to evolve, Darryl is dedicated to meeting that challenge by making KTX an industry leader in customer experience. Darryl has progressed through a number of insurance and client relation roles since 2002 and is a graduate of Queen’s University.
COMMERCIAL LINES MANAGER - James has managed the Commercial Lines department at KTX Insurance Brokers since February 2014, including Commercial Property/Liability, Commercial Auto/Fleet, and Commercial Customer Service. James obtained his RIBO licence in 2002, and has spent his entire career in Commercial Lines. Along with managing the commercial team, he also writes new business with standard Canadian insurers, as well as managing agents and Lloyd’s of London. He developed and still manages a successful I.T. insurance program, and has successfully placed coverage for thousands of clients in retail, general contracting, real estate, professional services, and errors & omissions for consultants. Unlike traditional brick-and-mortar brokerages, James leverages the technology of Kanetix to provide instant online insurance quotes for many business owners.
SALES MANAGER - Sean O’Connor has been a Licensed Insurance professional for 15 years and joined KTX Insurance Brokers in 2007. Sean has been instrumental in designing and executing successful online lead conversion strategies, best practices and processes. Sean has a passion for B2C sales and understands that into today’s progressive insurance industry the customer experience is paramount. That passion drives his team of producers to strive to continually deliver a customer experience that exceeds expectations and ranks best in class